Motorola Experiences Privacy Policy

This privacy policy is subject to change without notice.
What does this privacy policy cover?
Multi-Users
How can the Motorola Experiences collect and use information?
What kinds of third parties does Motorola share information with?
How does Motorola store and protect information it has collected and shared?
What about my child’s privacy?
How do I contact Motorola’s privacy program?
What are the details of how specific Motorola Experiences collect and use information?

This privacy policy is subject to change without notice.

We reserve the right to make changes to this privacy policy at any time. If we make a change to this privacy policy, we will make previous versions available so that you can see when changes occurred and what they are. If one or more Motorola Experiences changes the way they collect, store, transfer, or otherwise use Personal Information, we will ask for your permission before activating the new or modified Motorola Experiences.

This privacy policy was updated on 2016-05-17 and includes changes to:

  • The organization of this information (to help you find what you need faster)
  • Clarify some experiences and how they affect your privacy
  • Clarify the purpose and uses of your user profile

What does this privacy policy cover?

This privacy policy explains how Motorola Mobility LLC (“Motorola,” “we,” or “us”) collects, uses, shares, retains, and protects information about our products, services, and users.

It applies to Motorola products you own and Motorola software and services you use under license provided by the Motorola Experiences Terms and Conditions.

Collectively, we call these products, services, and software the Motorola Experiences.

This privacy policy does not apply to information collected via Motorola’s websites. To learn about our website privacy practices, please visit the privacy policy statement linked to a particular Motorola website. This privacy policy also does not apply to third-party software and services you install on or otherwise access through your Motorola products or to any Motorola software or services you use under an individual license separate from the Motorola Experiences Terms and Conditions.

Multi-Users

Please note that secondary users and guest users of devices that support such multi-user capabilities may not have the same abilities to control settings, permissions and choices that the primary user or owner of the device may have.

How can the Motorola Experiences collect and use information?

The Motorola Experiences can use information to keep your Motorola products working their best and help you make the most of them. This includes:

  • Keeping your Motorola Experiences up to date. We’re always working to provide updates that fix bugs and deliver new features. We always collect and use information we need to keep the Motorola Experiences up to date. View details.
  • Help Improve Motorola Products and Enhanced Device Support. We want to make sure your products, services, and software are always working their best. If you choose to allow it, we collect and use information to identify performance trends, prioritize bug fixes, develop new features, and troubleshoot issues you may be having with the Motorola Experiences. View details.
  • Creating a User Profile. We may create a profile of your use of our products, services, and websites based on information we have collected from you and your Motorola products. We use the profile to provide services and support and to make improvements to our offerings. View details.
  • Providing Motorola Experiences functionality. Some Motorola Experiences need access to information to function. They may keep the information locally on your Motorola products or they may transfer it to Motorola or a third party. This information may include personal information like the location of your device, contextual data collected from sensors that describes what you may be doing at the time, and user generated content like app data, calendar entries, contacts, call history, and SMS and MMS messages, and photos, videos, and documents. Some Motorola Experiences may work with companion products like Bluetooth accessories, NFC tags, and other hardware or downloadable software. Motorola Experiences will only access your information if you specifically choose to use them. View details.

You can choose whether you want to help improve Motorola products or get enhanced device support by visiting the Motorola privacy settings on your Motorola products and turning these options on or off.

You can control whether Motorola Experiences collect information from you by turning them on and off. If you turn off a Motorola Experience, it won’t collect information. You can find these controls by accessing individual Motorola Experiences’ settings.

If you don't want us to create a user profile, you can turn off data collection options in your Motorola privacy settings and disable Motorola Experiences that collect information. This will stop your Motorola Experiences from collecting new data. Our servers will delete old profile data according to our own policies. If you have questions about what’s in your user profile or if you want to delete data from your profile, you can send a request to privacy@motorola.com or contacting our customer service team by phone, email, or Internet chat.

Some Motorola Experiences use Google Analytics for mobile apps to collect performance-related usage information. You can learn more about how Google Analytics handles information by reviewing the Google Analytics Privacy Policy.

What kinds of third parties does Motorola share information with?

We limit sharing of information described in this privacy policy to certain types of third parties who help us use it for purposes you have agreed to. They include:

  • Service providers who provide hosting, data analysis, and customer support functions.
  • Motorola affiliates who help provide functionality for the Motorola Experiences and who help us use information as described in this privacy policy.
  • Wireless carriers and their affiliates and service providers, subject to your customer agreement with them.
  • Law enforcement and other government agencies subject to valid legal process.
  • Other third parties helping us protect our rights, our users’ rights, and the rights of others.

How does Motorola store and protect information it has collected and shared?

We use standard technical and organizational safeguards when we transmit information from your Motorola products to our servers, when we store data, and when we share it with third parties. Before we share information with a service provider, we enter contracts with them that restrict their use of information to authorized purposes and require them to use appropriate safeguards to protect the information that we have provided to them. However, no data stored on a mobile device or transmitted over a wireless or interactive network can ever be completely invulnerable, so you should take steps to manage your privacy and security too. By using the Motorola Experiences you understand that you do so at your own risk.

Our products include features designed to help you protect the information you store on your Motorola products like encryption, face unlock, password and PIN unlock, and remote control over your Motorola products so you can locate, lock, and erase lost or stolen devices.

You can learn more about these features by accessing your Motorola products’ security settings.

When we collect information described in this privacy policy, we will retain it on our servers as long as necessary to support the Motorola Experiences you are using and to comply with applicable laws and our own policies. If you stop using a Motorola Experience, we will delete information uploaded to our servers as required by law and our own policies.

As a global company Motorola has users all over the world. Therefore, the information you provide may be transmitted, used, processed and stored outside of the country where you submitted that information, including countries that may not have data privacy laws that provide protection equivalent to such laws in your home country. However, whenever Motorola handles information, regardless of where this occurs, we take appropriate steps to ensure that your information is treated securely and in accordance with the relevant Terms of Use, this Privacy Policy and all applicable laws and regulations.

What about my child’s privacy?

The Motorola Experiences are intended for adults and children ages 13 and up who have permission to use them from their parents or legal guardians. We do not seek to collect information about children under the age of 13 and will delete any as soon as we discover it. We also encourage parents to actively supervise their children’s use of the Motorola Experiences.

How do I contact Motorola’s privacy program?

For other questions or requests about the use of your information, including requests to opt out of the collection or use of certain kinds of information, please contact Motorola's Privacy Compliance Program at:

Motorola Mobility LLC
Attention: Privacy Compliance Program
222 W Merchandise Mart Plaza, Suite 1800
Chicago, IL 60654, USA
privacy@motorola.com

What are the details of how specific Motorola Experiences collect and use information?

Not all Motorola products support all Motorola Experiences. Different Motorola Experiences may be available to you and may vary depending on which Motorola products you own.

Keeping your Motorola Experiences up to date

When we check for updates, we use information like your mobile phone number; your Motorola products’ unique identifiers; your Motorola Experiences' version numbers; and whether you’re connected to a cellular or Wi‑Fi network to know when you have an available update.

Help Improve Motorola Products and Enhanced Device Support

When you choose Help Improve Motorola Products or Enhanced Device Support, we will collect and use information like how well apps perform on your Motorola products; how well your Motorola Experiences are working, the kinds of accessories you use (like headsets and speakers); how often you use different Motorola Experiences and their features; what causes unusual battery drain; and how good your network connectivity is. When we collect this kind of information to help improve Motorola products, we do so in a way that doesn’t identify you or your specific Motorola products. When we collect this kind of information so you can get enhanced device support we will link this information to personal information you provide us like your name and contact information and to your Motorola products’ unique identifiers to help troubleshoot your specific issues and to respond to your requests.

Creating a user profile

Your user profile can consist of information we may have gathered from your visits to our websites, contact with our customer service representatives, and from Motorola products and services that you use. This lets us give certain Motorola Experiences information they need to function; troubleshoot problems you may have; suggest ways to make your Motorola Experiences work better; provide you with news, updates, and information about Motorola’s products and services; and provide you with news and information about additional Motorola products and services that you may be interested in. You can learn more about different Motorola Experiences and how they contribute information to or use information from your user profile here.

Providing Motorola Experiences functionality

Certain Motorola Experiences need to process information to function. This information may include personal information like your email address and phone number, information from your user profile, contextual data, the location of your Motorola products, and user generated content. These Motorola Experiences may access this information only on your mobile device, or they may collect the information and upload it to our servers.

These sections describe these Motorola Experiences in detail. This list may not describe all Motorola Experiences available for your device. Also, not all Motorola products support all Motorola Experiences. Different Motorola Experiences may be available to you and may vary depending on which Motorola products you own.

Camera

Motorola’s Camera application allows you to:

  • Tag your photos and videos with location data. When you share tagged photos with others, you will also share the location information. If you choose to geo-tag your photos and videos, Motorola’s Gallery app will use the information to help organize your views.
  • Launch the application without touching the screen by using contextual data derived from sensors to detect a launch gesture.
  • Take better pictures by using face detection and other analytics on what’s in your viewfinder to deliver the best image, which may occur before or after you triggered the shutter. You can compare the best image with the original picture you captured in Gallery and select which images to keep. Face detection information stays on your phone and doesn’t get uploaded to Motorola or shared with third parties. To help us troubleshoot performance issues, Camera will store image quality information in your photos’ metadata. Sharing the photos will also share image quality information.

Digital TV

Where supported, Motorola Digital TV brings the broadcast TV experience to your mobile device, with the additional support of the Electronic Program Guide (EPG) and Ginga for user interactivity. Users may also record the TV programs they like and choose when to watch their favorite programs. Digital TV will collect certain anonymous event-based data, such as which channels are launched via Digital TV.

Gallery

Motorola’s Gallery application has a Highlight Reel feature that helps you make short video clips from your best photos and video scenes, and a People view feature that lets you tag a person. For these features, Gallery will analyze and compare faces that appear in your photos and videos (in addition to other quality measurements) to select the best scenes or to group photos or videos. Gallery keeps all data collected from your photos and videos relating to facial analysis on device and uses it solely to create Highlight Reel content or to group photos or videos.

Moto

Moto makes your device more responsive by giving you more ways to control and interact with it. Moto makes it easier for you to get important notifications, control your device with your voice and gestures, and automate useful settings changes depending on where you are or what you may be doing at the time.

Moto Actions makes it easier to interact with your Motorola products by letting you use simple gestures to perform tasks quickly. Moto Actions will:

  • Silence incoming calls and snooze alarms with a wave.
  • Keep the screen on when you’re paying attention to your device.
  • Turn your flashlight on or off if you make two "chopping" motions.

Moto Display will show important notifications on the screen of supported products so you can get quick access to them without having to power on the screen or unlock your home screen. Moto Display accesses certain content like your contacts, calendar entries, along with other apps and the notifications they send you.

Moto Voice lets you control your Motorola products hands-free by speaking commands. It will:

  • Help you respond to calls and texts with your voice when you're driving, or at any location you choose.
  • Learn to recognize your voice and your launch phrase. This creates a mathematical representation of your voice sample that we use to trigger Moto Voice. For versions of Moto Voice that allow a custom launch phrase, Moto Voice will also keep a recording of it on your device for authentication purposes. You can also play it back to remind yourself at any time.
  • Make a short recording after it detects your launch phrase. We use this recording to either process your command or pass it onto Google Voice Search (locales other than China) or LingXi voice search (in China) and don’t upload it to Motorola servers unless you specifically agree to share your voice commands with us for performance analysis purposes.
  • See what apps you have installed on your phone so Moto Voice can help you control third-party apps with just your voice.

To complete these tasks, Moto:

  • Collects information about your Motorola products’ current location and uploads it to Motorola to help identify places of interest and to determine when you may be in a vehicle.
  • Uses contextual data obtained from your device’s microphone and sensors like the accelerometer and gyroscope to determine when to activate certain modes, but does not upload it to Motorola.
  • Accesses user-generated content like your calendar entries, contacts, and call history, but does not upload it to Motorola.

Where supported, Moto will utilize Google Activity Recognition to help understand contextual data and determine which modes to activate. Moto provides contextual data to Google Activity Recognition subject to Google’s privacy policy.

Motorola Connect

Motorola Connect lets you easily connect and manage your Motorola products, like wireless earbuds, Bluetooth devices, wearable devices, and applications that run on your computer. Motorola Connect:

  • Checks your location so it knows which supported devices are nearby.
  • Automatically connects nearby supported devices directly (like over Bluetooth) when they come into range, or over the Internet.
  • Syncs information among supported devices so you can switch among them seamlessly.
  • On non-Motorola mobile devices, we also collect information about how often you use Motorola Connect features and how well Motorola Connect is working.

Additionally, some devices Motorola Connect manages rely on additional information to work.

Motorola Connect Chrome Extension

The Motorola Connect Chrome Extension lets you send and receive messages, respond to phone calls, and read notifications via an application you install on your computer’s Google Chrome browser. Motorola Connect relies on user generated content like:

  • Your contacts.
  • Your call and voicemail history.
  • Your phone’s text and MMS messages.
  • The country where you’re located.

We sync this information to our servers periodically to keep information in the browser extension current. We use location-related information to make sure that we display phone numbers in the right local format but don’t collect it. Signing out of Motorola Connect from your Chrome browser extension will delete any synced information from our server and from your computer. We also periodically check (but do not collect) your device’s coarse location so the browser extension can display phone numbers properly formatted for the country you're in.

Moto 360 and Moto Body

The Moto 360 smartwatch and the related Moto Body application use sensors built into the wearable device to collect wellness-related data like your heart rate, step count, and calories so you can track your progress towards daily and weekly activity goals. You can also create a wellness profile by providing demographic information like your height, weight, gender, and age. This will help your Moto 360 and Moto Body provide more accurate wellness information. If you use the Moto Body Running feature, Moto Body will also track and display your location on your device.

Moto 360 and Moto Body can upload your wellness profile, data, and location to our cloud and add it to your user profile. We use this information to provide you with access to more accurate wellness information like activity statistics over time. We also use it to create new, personalized features for your Moto 360, Moto Body and other Motorola products.

To delete a run, touch > Running. Touch the run you want to delete, then touch > Delete run. To remove all your Moto Body activity data, contact privacy@motorola.com.

Moto 360 and Moto Body may also collect information about how often you use Moto 360 and Moto Body and how they're working.

Moto Loop

Moto Loop helps you manage your family, home, and supported smart devices. Based on your settings and how you use Loop, it can automatically adjust your devices and help keep track of family members who also use Loop. To work, Loop needs access to the following about you and your family members who accept your invitation to join Loop:

  • GPS, Wi-Fi and mobile network to determine when to adjust your home devices
  • Motorola ID to identify you to other family members
  • Contacts list
  • Your calendar
  • Home, work, school and other times you specify in Loop.
  • Recent device locations for you and the family members who join Loop.

Please note that Moto Loop also needs to send information to the cloud to learn from your daily habits and those of your family. This includes (as described above):

  • Device locations and times
  • Your family’s contact information
  • Your smart devices’ status

We’ll save this information under your Motorola ID.

Migrate

Migrate lets you transfer certain content and settings from your old devices directly to your new Motorola products. To migrate from another Android device, you need to install an app on the old device. To migrate from a non-smartphone we may have to automatically install software on your old phone, Migrate uses wireless antennas to copy user generated content like:

  • Contacts and calendar information not synced to an online account.
  • Text messages and call logs.
  • Photos, videos, and music stored on your old devices.

Using Migrate from a non-smartphone will only transfer contacts. To migrate from an iOS device, we use a third-party service provider to sync select user generated content from your iCloud account to your Google account. When you add that Google account to your new Motorola device, the migrated content will be available.

Your device may also be enabled with the following experiences:

Motorola Alert

Motorola Alert lets you alert people important to you when you’re in a location that may not be safe and provide them with information they may be able to use to help you. Motorola Alert:

  • Lets you define places of interest like where you live and work.
  • Select emergency contacts from your address book to receive notifications from Motorola Alert.
  • Gives you the option to send automatic messages to emergency contacts based on activities like entering and leaving places of interest or to send predefined messages when you feel like you need help.
  • Lets you trigger an emergency mode, where Motorola Alert will automatically notify your emergency contacts, sound an audible alarm, and enable you to easily place an emergency call.

In order to work, Motorola Alert needs:

  • Access to your contacts so you can pick recipients for alerts. Make sure you keep this information up to date!
  • Your device’s location so you can share it with selected contacts when you send alerts.
  • To use cellular or Wi-Fi networks to send messages and place emergency calls.

Droid Zap

Droid Zap lets you share user generated content like photos and videos with nearby people who have the Droid Zap app installed on their devices. Droid Zap:

  • Collects your Google account to enable you to share photos and videos with your friends.
  • Uploads your photos, videos, and location to a Motorola server.
  • Stores them long enough to allow people within about 1000 feet to download them with a simple gesture. This will collect recipients' location and Google account.
  • Allows you to apply a random PIN so that only people you share the code with can download your photos and videos.
  • Lets you set up automated content sharing sessions called Zap Zones that automatically share photos and videos participants create with everyone else who has joined the Zap Zone.