Successful: True Original URL: https://www.ryanair.com/ie/en/corporate/privacy-policy Final URL: b'https://www.ryanair.com/ie/en/corporate/privacy-policy' HTML: Privacy Policy | Your data

Privacy Policy 

Ryanair Website Privacy Statement

Ryanair is committed to protecting your privacy and takes its responsibility regarding the security of customer information very seriously. Our website Privacy Statement sets out what information we collect, how we collect it, what we do with it and how we protect this information. Any personal data is collected and processed in accordance with Irish and EU data protection laws.  

Collection of Personal Data

In order to process your booking, we collect personal details from you together with information we learn about you from your use of our website and / or App and other websites accessible through our website and / or App. These details may include (where applicable) passenger names, addresses, passport or Government issued EU National ID card numbers, telephone numbers, e-mail and IP addresses, credit/debit card or other payment details, travel behaviour. In some instances we may also collect information regarding medical conditions (only for passengers who have special medical requirements) which may affect the chosen flight arrangements. To provide location-based services we and our trusted partners may collect, use, and share precise location data, including the real-time geographic location of your computer or device through GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations. This location data is collected anonymously, unless you provide consent. You may withdraw consent to Ryanair and our partners’ collection, use, transmission, processing and maintenance of location and account data at any time by not using the location-based features and turning off the Location Services settings (as applicable) on your device and computer.

 

Your data may be used for the following purposes: providing products and services you request, contacting you in the event of a flight time change or cancellation, credit or other payment card verification/screening, immigration/customs control safety, security, health, administrative, crime prevention/detection, legal purposes, statistical and marketing analysis, systems testing, customer surveys, customer relations communications and offering you services and products we believe may interest you.

Sharing information about you

We follow strict security procedures in the storage and disclosure of passenger information. Our security procedures require that we request proof of identity before we disclose sensitive information regarding your flight reservation.

We may disclose your information to trusted contracted companies who act as "data processors" on our behalf for the purposes set out in this Privacy Statement. Ryanair has transfer agreements in place with all entities to which it transfers data for processing on its behalf. The agreements provide for specific and limited processing of user data in service of Ryanair’s operations and have been prepared so as to meet the requirements of Irish and EU law.

 

We may also pass your information on to government authorities or enforcement bodies for compliance with legal requirements.

 

With your agreement we may disclose your information to trusted third-party ancillary service providers such as hotel, car hire and credit card providers for the purposes described in this Privacy Statement. If you choose to accept such third-party offers, we will disclose your contact and billing information to this third party.  Ryanair operates businesses in multiple jurisdictions, some of which are not located in the European Economic Area (EEA). While countries outside the EEA do not always have strong data protection laws, we will ensure that Ryanair and our services providers process your information in a secure manner and in accordance with this Privacy Statement.

 

You may be able to access third party social media services through our website or App or before coming to our website or App. When you are registered with your social service account, we will obtain the personal information you choose to share with us through these social media services pursuant to their privacy settings in order to improve and personalize your use of our website or App. This may include a list of friends and reviews of other users in your network. We may also use social media plugins on our website or App. As a result your information will be shared with your social media provider and possibly presented on your social media profile to be shared with others in your network. Please refer to the privacy policy of these third-party social media providers to find out more about these practices. 

myRyanair Section

All data collected upon registration in the myRyanair section will be processed in line with this Privacy Statement. In your personal myRyanair section we store all your flight information, so that you can access it whenever you wish.

To offer you a unique and personal travel experience tailored to your preferences, we may also store information in relation to your travel behaviour, such as your favourite means of transport, travel companions, luggage and insurance options, automatic check-in, travel destinations, departure airport, ancillary products such as car and hotels, seats, duty free products, food and drinks at airports, hobbies on holidays and data roaming usage.  You may also store details of your and (with their consent) your travel companions’ travel document and your credit/debit card or other payment details. We will delete any information of a travel companion collected without the companion’s consent, as soon as we learn about it.

We understand the importance of taking extra precautions to protect the privacy and safety of children. Accordingly, children under 16 will not be permitted to open a myRyanair account. We will delete any myRyanair account created by a child under 16, as soon as we learn about it.

All payment details are transmitted over a secure connection (Secure Socket Layer-SSL) across dedicated network infrastructure (Multiprotocol Label Switching-MPLS) and stored in compliance with Payment Card Industry Data Security Standards (PCI DSS).

You will have the option to stay signed-in into your myRyanair account by checking the “remember me” box. This option will only apply to the computer / device and the browser that you're using when you select the box. If you do not wish to stay signed on a particular browser, simply sign out of myRyanair on that browser.

You may delete your myRyanair account by contacting Ryanair’s chat assistance channel (click here) or call centre (click here). 

Direct Marketing Material

From time to time we or our selected partners may contact you with information regarding flight promotions and ancillary products via email. However, you will have the choice to opt in or out of receiving such communications by indicating so at the booking stage. You will also be given the opportunity on every e-communication that we or our trusted partners send you to indicate that you no longer wish to receive our or their direct marketing material.

Site tracking

 

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites. This software does not enable us to capture any personal passenger information.

Cookies

This site uses cookies to enable us to improve our service to you and to provide certain features that you may find useful (click here for Ryanair’s Cookie Policy). This may include cookies of media and advertising partners that are being placed on your machine when visiting our website or App. Please visit our partners’ websites for information on their privacy and cookie policy.

 

Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site; thus enabling us to understand better the products and services that will be most suitable to you. A cookie contains your contact information and information to allow us to identify your computer when you travel around our site for the purpose of helping you accomplish your reservation. Most Web browsers automatically accept cookies, but, if you wish, you can set your browser to prevent it from accepting cookies. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. The cookies we use do not detect any information stored on your computers.

For more information about cookies and how to stop cookies being installed visit the following website: http://www.allaboutcookies.org.

Links to Third Party Websites

This privacy statement only covers websites that we own and control. It does not cover links to other websites and accordingly any information collected by those parties that own and control those websites or their use of cookies set from their domains when you visit their websites. Please be aware that individual third-party organizations operate their own policies regarding the use and sale of personal information and the use of cookies. If you have a concern regarding the way your personal information will be used on other sites or on the type of cookies used and how they are being used then you are advised to read the relevant privacy statement and cookie policy or in the absence of such a statement and policy on the site, contact the company concerned. Any data stored by third party websites are stored completely separately by third party.

Security

We take great care to ensure the security of our website and App. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.

Your Rights

You may ask in writing for a copy of the information we hold about you (for which we may charge a maximum fee of €6.35). You also have the right to request correction of any inaccuracies in your personal data or, where appropriate, the erasure of such data.

For this purpose, you must provide the following documents: 

  • A signed request;
  • A copy of your passport or national ID, so that we can verify your identity;
  • A signed authority from any third party whose data you request on their behalf.

 

Our registered address is:

Customer Services

Ryanair Dublin Office

Airside Business Park

Swords

Co. Dublin

Ireland

Changes to Privacy Statement

Our Privacy Statement may change from time to time and any changes to the statement will be posted on this page.

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